Introduction of the Course

The Netskill Power Virtual Agents training equips corporate teams with the knowledge and skills to design, build, and deploy AI-powered chatbots using Microsoft Power Virtual Agents. This training empowers employees to automate customer support, internal queries, and workflow assistance without writing code. As a trusted corporate Power Virtual Agents training company, Netskill ensures practical, hands-on learning with real-world projects, gamified learning, and certification to make teams proficient in chatbot development.

Power Virtual Agents Courses: Instructor-Led, In-Person, or Self-Paced

Netskill provides three training delivery modes for corporate Power Virtual Agents training:

• Instructor-Led Online Training – Live sessions with certified experts in conversational AI.
• In-Person Training – Hands-on workshops at your corporate location.
• Self-Paced Training – Flexible access to modules via the Netskill LMS.

Each format includes training videos, real-world case studies, interactive modules, gamified learning outcomes, quizzes, assessments, and certification, all hosted on the Netskill LMS.

Target Audience for Corporate Power Virtual Agents Courses

• Customer support and service teams
• HR and internal helpdesk staff
• IT teams managing chatbots and digital assistants
• Business analysts aiming to automate repetitive interactions
• Corporates looking to improve customer engagement and employee support

What are the Modules Covered?

1. Introduction to Power Virtual Agents & Conversational AI
2. Creating Your First Chatbot
3. Defining Topics, Triggers, and Conversation Flows
4. Integrating Power Virtual Agents with Microsoft Teams
5. Using Entities and Variables for Personalized Responses
6. Connecting Power Virtual Agents with Power Automate
7. Publishing and Managing Bots Across Channels
8. AI Capabilities and Natural Language Understanding (NLU)
9. Monitoring, Analytics, and Continuous Improvement of Bots
10. Security, Governance, and Compliance in Chatbots
11. Real-World Corporate Chatbot Use Cases (Customer Support, HR Helpdesk, IT Services)
12. Capstone Project: Deploying an End-to-End AI Chatbot for Your Organization

Importance of Power Virtual Agents Training

• Enhances customer experience through 24/7 support bots
• Reduces workload for employees by handling repetitive queries
• Improves internal support (HR, IT, Admin, Finance) with AI chatbots
• Boosts organizational efficiency by automating interactions
• Equips teams with no-code AI chatbot building skills for corporate transformation

Training Skills and Competencies for Employees

After completing Netskill Power Virtual Agents training, employees will be able to:

• Build, test, and deploy AI-powered chatbots without coding
• Automate routine customer and employee queries
• Integrate chatbots with Microsoft Teams, Power Automate, and third-party systems
• Apply governance and security to chatbot deployments
• Use analytics to monitor chatbot performance and optimize responses
• Receive a Netskill Power Virtual Agents certification

Netskill Approach to Power Virtual Agents Training

• Flexible training delivery: Online, In-Person, and Self-Paced
• Gamified learning outcomes for engagement and retention
• Hands-on projects with real business chatbot use cases
• Access to Netskill LMS for all modules, videos, assessments, and certification
• Corporate-focused training with practical applications and measurable outcomes

Why Choose Netskill as Your Power Virtual Agents Training Partner?

• Recognized corporate Power Virtual Agents training company with proven expertise
• Certified trainers with experience in conversational AI and automation
• Customizable corporate learning programs
• Access to self-paced LMS content for continuous learning
• Emphasis on real-world chatbot deployment in customer and employee support scenarios