Introduction to the Course

ServiceNow is a leading cloud-based platform that helps businesses manage digital workflows for enterprise operations. Its vast capabilities in areas such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) have made it one of the most sought-after platforms in the corporate world. To fully leverage the potential of ServiceNow, it's essential for employees to gain in-depth knowledge and hands-on experience with the platform.

Netskill’s ServiceNow Training is designed to equip corporate employees with the skills and competencies needed to efficiently use and manage ServiceNow, facilitating streamlined business operations. This course is suitable for both beginners and advanced learners, and covers all aspects of the platform, from basic navigation to advanced configuration and implementation.

Netskill offers this training through three flexible learning modes:

1. Instructor-Led Training
2. In-Person Training
3. Self-Paced Learning via Netskill LMS

Whether you're an IT professional, project manager, or business analyst, this course will provide you with the tools and knowledge necessary to optimize workflows, improve service delivery, and enhance productivity within your organization.

ServiceNow Training Courses: Instructor-Led, In-Person, or Self-Paced

Netskill’s ServiceNow Training is available in three distinct formats to meet the varying needs of your organization:

1. Instructor-Led Training:
   • Live and interactive sessions with experienced trainers who provide real-time explanations, demonstrations, and hands-on practice.
   • Participants can ask questions, receive instant feedback, and engage in group discussions during the live sessions.
   • This mode is ideal for those who prefer a guided learning experience with the opportunity to interact directly with the instructor and peers.
2. In-Person Training:
   • Face-to-face, immersive learning that brings the trainer to your location or a dedicated training center.
   • Allows employees to work in teams, share insights, and solve problems collaboratively, making it perfect for organizations that want to foster group learning.
   • Hands-on exercises and real-world examples help participants grasp the practical application of ServiceNow in a corporate setting.
3. Self-Paced Learning via Netskill LMS:
   • Flexible, self-paced courses accessible through Netskill LMS, allowing employees to learn on their own time and at their own pace.
   • The LMS includes video lessons, quizzes, assignments, and assessments to keep learners engaged and track their progress.
   • Gamified learning outcomes are incorporated, where employees can earn badges, points, and participate in leaderboards for added motivation.
   • All course content is available 24/7, enabling learners to revisit modules as needed.

All modes of training are supplemented with real-time assessments, quizzes, and hands-on practice, and learners receive certification upon completion.

Target Audience for Corporate ServiceNow Training Courses

The ServiceNow Training course is designed for professionals across various roles in an organization, including:

• IT Professionals and Administrators: Individuals responsible for the configuration, implementation, and maintenance of ServiceNow within the organization.
• ServiceNow Developers: Developers who need to create and customize applications within the ServiceNow platform.
• Business Analysts: Those who want to leverage ServiceNow to optimize business workflows and process automation.
• Project Managers: Managers who oversee the deployment and integration of ServiceNow within business operations.
• Operations Teams: Teams that utilize ServiceNow for incident management, change management, and service delivery.
• Support Teams and Help Desk Operators: Employees who interact with ServiceNow to resolve service requests and issues.

This course is ideal for anyone in an organization who is involved in the administration, development, or use of ServiceNow, helping them become proficient in managing workflows, improving service delivery, and optimizing business operations.

What are the Modules Covered in the Course?

The ServiceNow Training course covers a wide range of topics and practical skills, structured to meet the diverse needs of corporate employees. The course modules include:

1. Introduction to ServiceNow
   • Overview of the ServiceNow platform.
   • Key features and modules (ITSM, ITOM, ITBM).
   • ServiceNow architecture and terminology.
   • Navigating the ServiceNow interface.
2. ServiceNow Core Concepts
   • Understanding ServiceNow tables, forms, and lists.
   • User interface customization.
   • Access control and security within ServiceNow.
3. ServiceNow Incident and Change Management
   • Managing incidents, requests, and problems.
   • Configuring change management workflows.
   • Understanding service level agreements (SLAs).
4. ServiceNow Configuration and Administration
   • Configuring ServiceNow settings for different applications.
   • Administering user roles, permissions, and groups.
   • Automating tasks and business rules in ServiceNow.
5. ServiceNow Workflow Automation
   • Introduction to creating workflows.
   • Automating business processes using Flow Designer and Orchestration.
   • Building custom workflows for business use cases.
6. ServiceNow Reporting and Dashboards
   • Creating and managing reports within ServiceNow.
   • Designing custom dashboards for service metrics and KPIs.
   • Using Performance Analytics in ServiceNow.
7. ServiceNow Integration
   • Integrating ServiceNow with third-party applications and tools.
   • Working with ServiceNow APIs and web services.
   • Importing and exporting data using data sources and transform maps.
8. Advanced ServiceNow Features
   • Advanced configuration techniques and scripting in ServiceNow.
   • Creating custom applications and modules.
   • Managing ServiceNow updates and patches.
9. Best Practices in ServiceNow Implementation
   • Best practices for configuring and customizing ServiceNow.
   • Avoiding common pitfalls and challenges in implementation.
   • Ensuring successful deployment and user adoption.

Importance of ServiceNow Training Skills and Competencies for Employees

ServiceNow is a robust platform, and having a skilled team that is proficient in its use and configuration can significantly impact the efficiency and success of an organization. Here’s why ServiceNow training is crucial for employees:

• Enhanced Efficiency: ServiceNow automates workflows and business processes, helping employees handle tasks more efficiently and effectively.
• Better Service Delivery: Trained employees can leverage ServiceNow’s capabilities to ensure timely service delivery, improve customer satisfaction, and meet SLA targets.
• Increased Productivity: By streamlining incident management, change requests, and other service management processes, employees can focus on high-value tasks and strategic goals.
• Improved Collaboration: ServiceNow connects various departments through shared processes, and employees proficient in the platform can better collaborate across teams.
• Career Advancement: Employees who are skilled in ServiceNow can advance their careers, opening doors to roles such as ServiceNow administrator, developer, or architect.
• Competitive Advantage: Companies with proficient ServiceNow professionals are better positioned to innovate and improve service delivery, which can drive competitive advantage.

Netskill Approach to ServiceNow Training

Netskill’s ServiceNow Training is designed to provide a balanced and effective learning experience:

• Expert Trainers: Our trainers are ServiceNow experts with years of experience in implementing and managing the platform in various organizational settings.
• Hands-on Learning: The course emphasizes real-world scenarios and practical exercises that equip learners with the skills they need to perform effectively in their roles.
• Gamified Learning: To keep learners motivated and engaged, Netskill incorporates gamified elements into the training. Learners can earn points, badges, and participate in leaderboards as they progress.
• Flexible Learning: We offer three learning modes—Instructor-led, In-person, and Self-paced through Netskill LMS—ensuring flexibility for learners with different schedules.
• Comprehensive Resources: Access to course videos, interactive quizzes, assessments, and real-time feedback to reinforce learning.
• Certification: Upon successful completion, participants receive a Netskill Certificate that validates their ServiceNow proficiency.

Why Choose Netskill as Your ServiceNow Training Partner?

1. Expertise in ServiceNow: Netskill is a trusted partner for organizations seeking comprehensive and up-to-date ServiceNow training. Our instructors are seasoned professionals with hands-on experience in ServiceNow implementation.
2. Flexible Learning Options: Whether your team prefers online, in-person, or self-paced learning, Netskill offers three flexible training formats.
3. Real-World Application: Our training is designed to prepare employees for real-world challenges, with a focus on practical, hands-on experience.
4. Customized Training: We offer customized training options that can be tailored to meet the specific needs of your business or industry.
5. Engaging Learning Experience: With gamified learning features, our Netskill LMS ensures that employees stay motivated and actively engaged in the learning process.
6. Post-Course Support: Learners can revisit course content, access additional resources, and receive ongoing support even after completing the training.